Sales Policy

Effective Date: October 14, 2024

At Crystalluxee, we strive to offer an exceptional shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our website. By placing an order with us, you agree to the terms listed below.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to keep our inventory updated, but in rare cases, certain items may become unavailable after you place your order. If this happens, we will contact you as soon as possible to offer a substitute product or a full refund.

2. Pricing

All prices listed on Crystalluxee are in U.S. dollars (USD). Prices are subject to change without notice, but any changes will not affect orders that have already been placed.

Please note that the total price of your order will include the product price plus any applicable taxes, shipping, and handling fees, which will be calculated at checkout.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal

Payments are securely processed through third-party payment gateways to ensure the safety and privacy of your financial information. Crystalluxee does not store your payment information.

4. Order Confirmation

Once you place an order, you will receive an email confirmation with the details of your purchase. If you do not receive this confirmation within 24 hours, please check your spam folder or contact us at info@crystalluxee.com for assistance.

5. Shipping and Delivery

We offer both domestic and international shipping. Shipping fees and delivery times vary depending on your location. Orders are typically processed and shipped within 1-3 business days. Once your order is shipped, you will receive an email with the tracking information.

Crystalluxee is not responsible for any delays in shipping caused by external factors such as customs processing or carrier issues.

6. Cancellation Policy

You may cancel your order within 24 hours of placing it. After this window, we cannot guarantee that the order can be canceled as it may have already been processed or shipped. To cancel your order, please contact us at info@crystalluxee.com with your order number.

If the order has already been shipped, you will need to follow our return process outlined in our Refund and Returns Policy.

7. Custom and Duties (For International Orders)

For international orders, additional customs duties and taxes may apply, depending on your country’s regulations. Crystalluxee is not responsible for any customs fees or import taxes imposed on your shipment. It is the customer’s responsibility to be aware of and comply with the applicable regulations.

8. Warranty

Our products come with a limited warranty that covers manufacturing defects. If you believe your item has a defect, please contact us at info@crystalluxee.com within 7 days of receiving the product, and we will assess the issue. This warranty does not cover damage due to misuse, accidents, or normal wear and tear.

9. Changes to This Policy

We reserve the right to modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the effective date.

10. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us:

Crystalluxee
Street: 2172 Caynor Circle, Weehawken, New Jersey, United States
Phone: 908-505-0312
Email: info@crystalluxee.com