Sales Policy
Effective Date: January 17, 2025

Thank you for choosing Crystalluxee for your jewelry needs! Our Sales Policy is designed to provide transparency and ensure a smooth and enjoyable shopping experience for you. By making a purchase from crystalluxee.com, you agree to the terms outlined in this policy.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to ensure that our inventory is accurately reflected online, we cannot guarantee the availability of all items at the time of purchase. In the event that an item is out of stock after your purchase, we will notify you as soon as possible and provide options such as backordering the item, selecting a different product, or issuing a full refund.

2. Pricing

  • Prices: All prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. The price at the time of checkout will be the final price for your order.
  • Taxes: Sales tax will be applied to orders based on the tax rate of the state or region where the order is being shipped. The applicable tax will be calculated and displayed at checkout.
  • Shipping Costs: Shipping fees are calculated separately during the checkout process, based on your delivery location and chosen shipping method.

3. Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: PayPal is available for secure online payments.
  • Other Methods: We may offer additional payment methods or promotions from time to time. Please check at checkout for available payment options.

All transactions are securely processed through our payment gateway, and we use encryption to protect your sensitive payment information.

4. Order Confirmation

After placing an order on our website, you will receive an Order Confirmation email that includes the details of your purchase, including the items, quantity, and total amount. This email serves as proof that we have received your order, but it does not guarantee shipment or availability. Once your order has been processed and shipped, you will receive a Shipping Confirmation email with tracking information (if available).

5. Cancellations and Changes to Orders

Once an order is placed, we begin processing it immediately to ensure timely delivery. If you wish to cancel or make changes to your order, please contact us as soon as possible at info@crystalluxee.com or 908-505-0312. We will do our best to accommodate your request. However, please note that if your order has already been processed or shipped, we may be unable to make changes or cancel it.

6. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. Shipping fees will be calculated and displayed at checkout.
  • Shipping Times: Delivery times vary based on your location and the shipping method selected. Domestic orders generally take 5-7 business days, while international orders may take 7-21 business days. Please note that these times are estimates, and delays may occur due to external factors such as weather or carrier issues.
  • Address Accuracy: It is important to provide accurate shipping information at checkout. Crystalluxee is not responsible for delays or misdeliveries caused by incorrect addresses. If you notice an error in your shipping information after placing an order, please contact us immediately to correct it.

7. Promotions and Discounts

  • Promotional Codes: If you have a valid promotional code, you can apply it at checkout to receive a discount on your order. Please ensure the code is entered correctly during the checkout process. Discounts are not applicable to sale or clearance items unless otherwise specified.
  • Limited-Time Offers: Occasionally, we may run limited-time promotions, sales, or special offers. These offers will be clearly communicated on our website or through promotional emails. Terms and conditions for these offers will be provided at the time of the promotion.

8. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Items must be returned in their original, unused, and undamaged condition for a refund or exchange. Please refer to our detailed Refund and Returns Policy for more information on how to return or exchange an item.

9. Warranty and Quality Guarantee

  • Jewelry Warranty: All jewelry items purchased from Crystalluxee are covered by a limited warranty against defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
  • Quality Guarantee: We stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately, and we will assist you with a replacement or refund.

10. Limitations of Liability

While we strive to provide the best shopping experience possible, Crystalluxee cannot be held responsible for:

  • Any indirect, incidental, or consequential damages that may occur in connection with your purchase or use of our products.
  • Delays, errors, or losses caused by external factors beyond our control, such as shipping carrier delays or natural disasters.

11. Customer Support

If you have any questions about your order, need assistance, or would like to speak with a member of our team, please don’t hesitate to contact us:

Crystalluxee
Phone: 908-505-0312
Email: info@crystalluxee.com
Website: https://crystalluxee.com

Thank you for shopping with Crystalluxee! We are dedicated to offering you the finest jewelry and a seamless shopping experience. We hope you enjoy your purchase!