Refund and Returns Policy
Effective Date: January 17, 2025

At Crystalluxee, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward refund and return policy to ensure a hassle-free shopping experience. By purchasing from our website crystalluxee.com, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns for most items under the following conditions:

  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Condition: The item must be in its original, unused, and unaltered condition, with all tags, packaging, and certificates (if applicable) intact.
  • Exclusions: Certain items such as personalized or custom-made jewelry, final sale items, and items marked as non-returnable are not eligible for returns. These exclusions will be clearly noted on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@crystalluxee.com or call us at 908-505-0312 to request a return authorization. Please include your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once we review your request and confirm that the return meets our eligibility criteria, we will issue you a Return Authorization (RA) number and provide you with instructions on how to return the item.
  3. Ship the Item: After receiving the RA number, carefully pack the item(s) in their original packaging and ship them back to the address provided by our team. You are responsible for the return shipping cost, unless the return is due to an error on our part (e.g., damaged or incorrect items).

3. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is approved for a refund, the following will apply:

  • Refund Method: The refund will be issued to the original payment method used at the time of purchase. Please note that the refund may take up to 5-7 business days to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If the item shows signs of wear or damage, a partial refund may be issued, depending on the condition of the returned item.
  • Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., we sent the wrong item, the item was damaged upon arrival).

4. Exchanges

We currently do not offer direct exchanges for items. If you would like a different size, style, or color, we recommend processing a return and placing a new order for the desired item. Our customer service team is happy to assist you with this process if needed.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 7 days of receiving your order. We will cover the return shipping costs and offer you a full refund or a replacement, depending on your preference and item availability. Please provide clear photos of the damage or issue when contacting us to expedite the process.

6. Final Sale Items

Certain items are marked as “Final Sale” and are not eligible for return or refund. These items will be clearly marked on the product page. We strongly encourage you to review the product description and ensure it meets your needs before purchasing these items.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Earrings
  • Personalized or custom-made jewelry
  • Special orders or custom designs

8. Return Shipping

  • Customer Responsibility: Return shipping is the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping service for returns to ensure your item arrives safely. We cannot guarantee that we will receive your returned item unless you provide tracking information.
  • Return Shipping Costs: If the return is due to a change of mind, the return shipping costs will be deducted from the refund. If the return is due to a defective or incorrect item, we will cover the return shipping costs.

9. Gift Returns

If you received an item as a gift and wish to return it, the return process is the same as for regular orders. You will need to contact us for a Return Authorization and follow the return instructions. Refunds for gift returns will be issued to the original purchaser unless otherwise requested.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us:

Crystalluxee
Phone: 908-505-0312
Email: info@crystalluxee.com
Website: https://crystalluxee.com

We are committed to providing you with the highest quality products and customer service. If you are not fully satisfied with your purchase, we will do our best to make it right. Thank you for shopping with Crystalluxee!