Shipping Policy
Effective Date: January 17, 2025

Thank you for choosing Crystalluxee for your jewelry needs! This Shipping Policy outlines the details about how we process, ship, and deliver your orders. By making a purchase from crystalluxee.com, you agree to the terms outlined in this policy.

1. Shipping Locations

We proudly offer shipping services to most locations worldwide. We currently ship to U.S. domestic and international addresses. If you are located outside the United States, please check with us for specific details about international shipping availability and applicable customs duties.

2. Processing Time

Orders are processed Monday through Friday, excluding holidays. Most orders are processed within 1-2 business days of receipt. However, during peak seasons, promotions, or holidays, processing may take longer. Once your order has been processed, you will receive an email confirmation along with tracking information (if available).

Please note that processing times are separate from shipping times, and shipping times will vary based on your location and the shipping method selected.

3. Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping fees are calculated at checkout based on the destination, weight, and size of your order, as well as the selected shipping method.

Available shipping methods may include:

  • Standard Shipping (typically 5-7 business days within the U.S.)
  • Expedited Shipping (typically 2-3 business days within the U.S.)
  • Express Shipping (typically 1-2 business days within the U.S.)
  • International Shipping (delivery times may vary, typically 7-21 business days)

Shipping costs will be displayed at checkout before finalizing your purchase.

4. Delivery Times

Delivery times depend on the shipping method you select and your location:

  • Domestic Orders:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
  • International Orders:
    • Delivery times typically range from 7-21 business days, depending on the destination.

Please note that delivery times are estimates and may be affected by factors such as weather, customs processing, or shipping carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking information (if available). You can use the tracking number provided to monitor the status of your shipment through the carrier’s website.

6. Shipping Restrictions

Crystalluxee is unable to ship to certain countries or regions due to shipping restrictions, carrier limitations, or legal constraints. If your shipping address is outside of our serviceable areas, we will inform you before your order is processed.

7. Shipping Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, please contact us immediately at info@crystalluxee.com or call us at 908-505-0312 to make corrections before the order is shipped.

8. Customs and Import Duties (International Orders)

For international orders, customs duties, taxes, and import fees may apply once the package reaches the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. You should contact your local customs office for more information about the potential fees or taxes that may apply to your order.

Crystalluxee is not responsible for any customs delays or charges incurred during international shipping.

9. Shipping Delays

While we strive to deliver your orders as promptly as possible, there may be unforeseen delays due to circumstances such as:

  • Shipping carrier issues
  • Severe weather conditions
  • Holidays or peak shopping seasons
  • Customs delays for international orders

If your order is delayed, we will notify you as soon as possible with updated delivery information.

10. Lost or Damaged Packages

If your package is lost, damaged, or missing in transit, please contact the shipping carrier directly to report the issue. Crystalluxee will assist you with filing a claim, if applicable, and work with the carrier to resolve the issue.

  • If the item is lost in transit, we will work to resolve the situation, which may include reshipping your order or issuing a refund.
  • If your package arrives damaged, please contact us within 7 days of delivery to report the issue and receive instructions on how to return the damaged item for a replacement or refund.

11. Contact Us

If you have any questions about shipping, delivery times, or need assistance tracking your order, please don’t hesitate to contact us:

Crystalluxee
Phone: 908-505-0312
Email: info@crystalluxee.com
Website: https://crystalluxee.com

We are committed to providing you with a seamless shopping and delivery experience. Thank you for choosing Crystalluxee for your jewelry needs!