Payment Policy
Effective Date: January 17, 2025

At Crystalluxee, we aim to make your shopping experience as seamless as possible. This Payment Policy outlines the methods available to complete your purchase and how payments are processed on our website crystalluxee.com. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to offer you convenience and flexibility when shopping with us. The payment methods available are:

• Credit and Debit Cards: We accept major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

• PayPal: You can pay securely through your PayPal account for a faster checkout experience.

• Other Payment Methods: Additional payment methods may be offered from time to time based on location or promotions. You will be able to select your preferred payment option during the checkout process.

2. Payment Authorization

When you place an order, your payment details will be processed immediately through our secure payment gateway. By submitting your order, you authorize Crystalluxee to charge the total amount of your order, including any applicable taxes and shipping fees, to the payment method you provided. We will only charge you for the items you order once they have been processed.

3. Payment Security

We take the security of your personal and payment information seriously. All transactions are processed using SSL (Secure Socket Layer) encryption to protect your data. Our payment gateway adheres to strict security protocols to ensure that your payment details are handled safely and securely.

Additionally, we comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your credit card information from fraud or unauthorized use.

4. Order Confirmation and Payment Verification

Once you submit your order, you will receive an Order Confirmation email containing the details of your purchase. This email confirms that your order has been successfully received, but it does not guarantee shipment or product availability.

In some cases, Crystalluxee may need to verify your payment or account information to process your order. If there is any issue with your payment, we will contact you promptly to resolve it. Orders may be delayed if payment verification is required.

5. Billing Address and Payment Information

Please ensure that the billing address and payment information you provide during checkout match the details on file with your payment provider. Inaccurate information may result in delays in processing your order. If you are using a credit or debit card, your billing address must match the one your card issuer has on file.

6. Currency

All transactions on our website are conducted in U.S. Dollars (USD). If your payment method is based in another currency, your bank or payment provider will convert the charge into your local currency at the current exchange rate. Any additional fees related to currency conversion or international transactions are the responsibility of the customer.

7. Sales Tax

Sales tax will be applied to orders based on the shipping destination. The applicable tax rate will be calculated and displayed during the checkout process before finalizing your order. If you are purchasing from a region that does not charge sales tax, you will not be charged tax on your order.

8. Payment Declines

If your payment is declined, we will notify you via email. It is your responsibility to ensure that the payment information you provide is accurate and sufficient for the transaction to be processed. In case of declined payments, we may offer you the option to try another payment method or resolve any issues before your order is completed.

9. Fraud Prevention and Security Checks

To protect both our customers and our business, Crystalluxee reserves the right to perform fraud prevention and security checks. This may include verifying your payment information or conducting additional verification procedures before processing or shipping your order. If any issues arise during this process, we may contact you for clarification or further verification.

10. Payment Disputes and Chargebacks

If you initiate a chargeback with your bank or payment provider, we will investigate the claim and respond in accordance with the applicable terms and conditions of your payment method provider. Crystalluxee reserves the right to take legal action to recover funds for fraudulent chargebacks or disputes that are not resolved in your favor.

11. Refunds

Refunds will be processed to the original payment method used for the purchase. For detailed information on how refunds are handled, please refer to our Refund and Returns Policy.

12. Contact Us

If you have any questions regarding payment methods or need assistance with your order, please feel free to contact us:

Crystalluxee
Phone: 908-505-0312
Email: info@crystalluxee.com
Website: https://crystalluxee.com

We are committed to providing you with a secure and convenient shopping experience. Thank you for choosing Crystalluxee!