Privacy Policy
Effective Date: January 17, 2025

At Crystalluxee, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. By accessing or using our website crystalluxee.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information from you:

Personal Information

When you make a purchase, create an account, or interact with us on our website, we may collect personal information, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (e.g., credit/debit card details)

Non-Personal Information

We may also collect non-personal information to improve your shopping experience and enhance our website’s functionality. This includes:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (e.g., pages visited, time spent on the website)

2. How We Use Your Information

The information we collect is used to improve your shopping experience and provide you with personalized service. We use your personal information for the following purposes:

  • Order Processing: To complete transactions, process your orders, and deliver the products you’ve purchased.
  • Customer Support: To respond to your inquiries, requests, and provide support.
  • Communication: To send you updates about your order, promotional offers, and important notices (if you opt-in to receive such communications).
  • Website Improvement: To analyze site usage and improve functionality, user experience, and product offerings.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share information with trusted third-party companies that assist us in processing payments, fulfilling orders, and providing customer support.
  • Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or prevent fraud.
  • Business Transfers: In the event of a business transfer (such as a merger, acquisition, or sale of assets), your information may be transferred to the new owner.

4. Data Security

We implement a variety of security measures to protect your personal information, including the use of SSL (Secure Socket Layer) encryption during transactions and secure payment gateways. Despite these measures, please note that no online data transmission can be guaranteed to be 100% secure, and we cannot ensure the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to track certain information about your visit, such as your browsing activity and preferences.

Cookies help us:

  • Improve website functionality
  • Remember your preferences and settings
  • Analyze website traffic and performance

You can control cookie settings through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Choices and Rights

You have the right to:

  • Access Your Information: You can request to view or update the personal information we have collected about you.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
  • Request Deletion: You can request that we delete your personal information, subject to any legal obligations or contractual requirements we may have to retain certain data.

7. Third-Party Links

Our website may contain links to external websites that are not operated or controlled by Crystalluxee. This Privacy Policy applies only to information collected on our website, and we are not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

8. Children’s Privacy

Crystalluxee does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the Effective Date updated accordingly. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Crystalluxee
Phone: 908-505-0312
Email: info@crystalluxee.com
Website: https://crystalluxee.com

Thank you for trusting Crystalluxee with your personal information. We are committed to safeguarding your privacy while providing you with an exceptional shopping experience.